We bought some shirts at Glorietta 5 today and used all the cash in our wallet. No problem, we figured, the mall is dotted with ATMs. Then we went to the nearest automated teller near the washrooms at Glorietta 5 and put our Banco de Oro card into a Chinabank machine that displayed all the logos of the different ATM networks.
The ATM spat out our card and said our account had been blocked. No explanation was given.
So we called the Banco de Oro hotline. According to the call center operator, our account had been blocked because our ATM card had been used recently in an area that was prone to fraud.
Which hotbeds of criminal activity were they referring to? Glorietta 5 where we’d just tried to use the card, or Power Plant Mall in Rockwell, or Bonifacio High Street?
The operator advised us to have the card replaced at our BDO branch, a process which would take five to seven working days. Of course she issued a thousand apologies—all of which mean absolutely nothing, none of which make up for the inconvenience they have just caused us.
We know that while yelling at the operator would release the rage boiling in our system, it is not the operator’s fault that her employer’s systems are idiotic. She probably does not get paid enough to absorb public execration for her employers. If you need any proof that capitalism is evil: the underlings get the shit that the overlords richly deserve, the overlords get the big bucks no matter what dunderheads they are. (Arrogant underlings behaving as if they were overlords is another issue.)
Therefore while we were seriously tempted to follow our Jedi Master’s lead (Call people’s mothers whores and call their paternity into question), we merely told the operator to relay our hatred towards her corporate masters, who cooked up this lame excuse (fraud-prone area, your ass) not to hand over our money. Hey, here are some advertising slogans. We make ways…to cause you inconvenience. We make ways…to ruin your day. We make ways…to make money off you while you thank us for handing over what is your money in the first place. We make ways…to promote the rights of morons by putting them in charge of our ATMs.
So we shall start our week by telling the branch manager: YOUR BANK SUCKS.
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